Amend your ticket in case you find a mistake

In case you find an error in the data on your electronic ticket, please send us your observation and the correct information to replace the mistake to this email:serviciocliente@ticketsbolivia.com .In the email you will need to include your unique ticket code that was generated by our system. This service has no cost.

Nevertheless you should take into consideration that if you are requesting a change in itinerary less than 24 hours before of your departure time, it may not be possible for us to arrange the requested changes or they may have a cost.

Cancel the trip in case you are not able to take it

If the trip is cancelled by force majour or due to unforeseen circumstances on our part , you will have the option of changing the departing day of your trip (if possible) or asking for a full reimbursement of your payment.

In case you cannot travel due to any circumstance of your own , you need to send us your cancellation request by email to: serviciocliente@ticketsbolivia.com . You will need to include the registration information (name, email, phone numbers and names of travelers), including the unique ticket code that was generated by our system when you made the purchase.

You need to take into consideration the following, which is also explained in our Terms & Conditions section.

  • If the request for cancellation is made at least 72 hours before the departing time, we will refund 100% of the value of the ticket. Fees and taxes are not reimbursed.
  • If the request for cancellation is made 48 hours before the departing time, we will refund 50% of the value of the ticket. Fees and taxes are not reimbursed.
  • We will not refund tickets if the cancellation is made 48 hours before the departing time of the trip you booked.
Note: PayPal charges 1$us for a refund transaction, which is not covered by Tickets Bolivia.

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