Tickets Bolivia Terms & Conditions

Use of Website

Tickets Bolivia makes this Website available to all users (hereinafter referred to as the "User"), subject to the unconditional acceptance of these terms and conditions of use. is a Bolivian company with its head office in La Paz at Urbanizacón Francia, Achumani, NIT No. 4807438015, telephone (+591-2) 2430494, email , registered in Fundempresa, Formulario 0020/10, Libro de Registro 80, No de registro 00169421. (hereinafter referred to as "Tickets Bolivia").

The User hereby declares that he or she is an adult (at least 18 years of age) and has the legal capacity to be bound by this agreement and to use this Website in accordance with these terms and conditions of use, which he or she fully understands and recognises. The User agrees to keep confidential any passwords provided by Tickets Bolivia to access the Website and ensure that no unauthorised third parties gain access to them. The User accepts responsibility for any financial consequences arising from the use of this Website with the Users password to the Tickets Bolivia Website or from the use of the Users passwords by third parties. Furthermore, the User declares that all information he or she provides to access this Website and while using it is true, complete and accurate, and he/she agrees to keep it updated.

This Website is solely and exclusively for the Users personal use. The Website may not be modified, reproduced, duplicated, copied, distributed, sold, resold or exploited for commercial or non-commercial purposes.

The User agrees not to use this Website for illegal or prohibited purposes. In particular, the User accepts that he or she will only use this Website for him/herself and that the products or services purchased through this Website will be for his or her own use or consumption, or the use or consumption of persons on behalf of whom he or she is legally authorised to act. The User shall not resell to third parties products or services purchased through this Website.

Purchasing products and service through the Website

The Tickets Bolivia Website provides the User with access to information about the products and services of third parties related to tourism and trips and, in certain cases, he or she can make reservations and buy these products and services from the corresponding Suppliers.

Reservations or purchases by the User of products or services of any Suppliers chosen by the User shall be subject to the specific terms and conditions that the Suppliers establish for each case. Similarly, bus tickets issued to the User shall contain important notifications including, among others, information for international passengers about limitations of liability and notifications about limitations of liability in relation to luggage. The User agrees to accept and comply with the purchase terms and conditions established by any Supplier from which the User chooses to purchase services, including but not limited to the payment of any amounts due and compliance with any regulations and restrictions related to the availability of proposed fares, products or services. In the event that there are special regulations or restrictions that may affect certain fares, products or services selected by the User, such special regulations or restrictions shall be clearly displayed to the User on the screen before proceeding to the reservation.

The preparation and updating of information on offers, products or services, prices, routes, distances, features and any other data and other relevant information about the products and services offered through the Website is the sole responsibility of the respective Suppliers of the products and services. Moreover, Tickets Bolivia is not responsible for the maintenance, supervision or updating of said data and information, or for verifying its truthfulness, updating, accuracy or completeness.

Suppliers of products or services, each one within the scope of its own obligations, shall be liable to the User for complying with the obligations arising from the regulations in force and the terms and conditions of sale for each of the products and services purchased. Tickets Bolivia assumes no responsibility or liability whatsoever for products or services that it does not provide directly.

Notwithstanding the above, and as part of the support service to the User provided by Tickets Bolivia, the User authorises Tickets Bolivia to act as his or her purchase representative during the process of comparison between providers and purchase of products or services from the selected supplier and to make the payment for such products and/or services in the name and on behalf of the User, as required, to ensure that the comparison between providers and the transaction between the User and selected Supplier of products or selected services is carried out correctly. In such cases, the User shall refund Tickets Bolivia with the sum advanced by Tickets Bolivia in its capacity as representative.

In accordance with the Bolivian Law on Information Society Services, the electronic document by which the agreement to purchase products and/or services is formalized shall be filed in the records of Tickets Bolivia and may be accessed by the User at any time upon the latters request to Tickets Bolivia.

Privacy Policy

Information on the use of provided personal data as per the protection of Personal data Law

To access the services we offer through our Web site, you must provide the personal data required in the online registration form ("REGISTRATION FORM").

In compliance with the provisions of Law, Protection of Personal Data ("Data Protection Act") and its implementing regulations, we inform you that, by the completion of the registration form, your data will be incorporated and processed in computer files, in order to provide and offer our services and process them (management of bookings and payment for services purchased), send you information and publicity about the offers, promotions and recommendations that we believe may be of your interest, as well as perform surveys, statistics and analysis of market trends.

We also inform you of the possibility of exercising rights of access, rectification, cancellation and opposition of your personal data, which are guaranteed and following of the Data Protection Act. For your convenience, you can exercise the above rights also by e-mail at .

Under the provisions of the Data Protection Act, we inform you that by hiring our products and services, we will necessarily communicate your personal data (1) to the suppliers of those products and services or tour operators that organize the travel packages chosen, who be obliged to use your data exclusively for sending information and comply with product delivery or contracted services, as well as the compliance with other provisions of the Data Protection Act, and (2) to other companies in the Group represented by Tickets Bolivia, in accordance with the provisions of the Commercial Code, that is, to other group entities which operates the trademarks Tickets Bolivia, who will be obliged to use your data solely for the purpose for which they were collected, and comply with other provisions of the data Protection Act. By accepting this Privacy Policy, you consent to the transfer of the described data.

Moreover, by accepting this privacy policy, you also consent to your data to be communicated to third parties with whom we do business, with the purpose of conducting direct marketing of products or services we believe that may be of your interest, providing information about these products and / or services and commercial prospecting actions help us to create a business profile that allows us to offer customers personal attention. However, you may revoke your consent to the transfer of data to third parties for commercial purposes at any time, easily and free of charge through the link that appears in each of the commercial communications that you receive. Finally, for the purposes of the Data Protection Act, by accepting this privacy policy, you consent that we may transfer your data to the recipients and the terms and conditions stated above, anywhere in the world, even on those countries that do not offer a level of protection comparable to the one on the Data Protection Act.

Industrial and intellectual property rights

All of the content on the Tickets Bolivia Website (including, but not limited to, texts, graphics, logos, button icons, images, audio files and software) is owned by Tickets Bolivia or its content providers and is protected by national and international industrial and intellectual property regulations. The compilation (understood as the collection, arrangement and assembly) of all content of the Tickets Bolivia Website is the exclusive property of Tickets Bolivia and is protected by national and international industrial and intellectual regulations. All software used on the Tickets Bolivia Website or belonging to its software Suppliers is protected by national and international industrial and intellectual regulations. Any other use of the content on this Website is strictly prohibited, including its total or partial reproduction, modification, distribution, transmission, subsequent publication, exhibition and/or representation. In particular, any type of use of the images contained on the Tickets Bolivia Website outside this Website is strictly prohibited without the express consent of Tickets Bolivia and/or its Suppliers.

Tickets Bolivia and other names of products, services, graphics and logos of Tickets Bolivia are internationally registered trademarks. The names of other products, services and companies mentioned in this document may be registered trademarks of their respective owners.

Limitation of Liability

Tickets Bolivia offers this Website and does its best in respect of its updating, maintenance and functioning, but it makes no guarantees as regards technical faults, service infallibility, or that the system or portal will function at all times.

Tickets Bolivia publishes on its Website various information about the products and services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers. Tickets Bolivia also disclaims all warranties and conditions with regard to data or information provided through partner pages.

The limitation of liability of Tickets Bolivia is in accordance with the current applicable legislation and particularly in terms of the sectorial regulations of travel agencies. In any case, Tickets Bolivia assumes no liability for any damages arising directly or indirectly from the purchase of a product or service offered on its Website due to negligence on the part of the Supplier of said product or service, or some other cause not attributable to Tickets Bolivia.

If due to reasons of force majeure (including, but not limited to, natural, political, social, economic or unstable disorder that affects safety), there are deficiencies with reservations, confirmations and/or execution of any trips or services purchased through Tickets Bolivia due to unexpected circumstances that Tickets Bolivia cannot solve, or even if it were impossible to comply with any of the agreed provisions, Tickets Bolivia and/or companies from the Tickets Bolivia Group are exempt from any derived legal responsibilities arising from such deficiencies or non-compliance.

Links with other Websites

The Tickets Bolivia Website may contain links to other Websites that are not managed by TicketsBolivia, which are included only for reference purposes. TicketsBolivia does not exercise any control over these Websites nor is it responsible for their content.

The inclusion of links to other Websites does not imply that TicketsBolivia promotes, vouches for, guarantees or recommends these sites. These links are only used as informative references, without any valuation of the content, owners, services or products offered therein.

Use of TicketsBolivia communication forums

The User may use the TicketsBolivia communication forums or chat rooms for sending and receiving messages and materials directly related to the topics covered in the site, provided he or she agrees not to:

  • Slander, insult and/or bully the other users or violate in any way their legal rights.
  • Publish, send by email or distribute in any way defamatory, indecent or illegal materials or information.
  • Send files that contain viruses or similar programs that may affect the running of computers, software or data, whether that of the Website or the other Users.
  • Advertise or offer the sale of any type of goods or services, carry out surveys or contests, or send messages requesting they are forwarded as chain mail.

TicketsBolivia does not guarantee, review, filter or approve any of the content on the communication forums or chats, email messages and other types of messages sent by the users. TicketsBolivia reserves the right to deny, at its sole discretion, access by any user to this Website or to any section thereof without prior notification.

TicketsBolivia will do its best to ensure, to the best of its ability, that the relations with the User remain professional and cordial at all times and that the Web pages of TicketsBolivia do not include irreverent, obscene or offensive materials. Nevertheless, if at any time it is believed that TicketsBolivia does not comply with these principles, please notify us by email at the following address: . Upon receipt of any notification of this type, TicketsBolivia will do its best to remove from its Website any statements that may infringe any right or violate any legal provision without delay.

TicketsBolivia allows the User to send his or her reviews and comments about the products and/or services on its Website. In doing so, the User grants TicketsBolivia, the other companies of the TicketsBolivia Group and/or its sublicensees the right -- non-exclusive, exempt from copyright, perpetual, irrevocable and totally transferable to third parties -- to use, reproduce, modify, adapt, publish, translate, create derived products of, distribute and display these reviews and comments all over the world and through any means of communication. Furthermore, the User also grants TicketsBolivia, the other companies of the TicketsBolivia Group and/or its sublicensees the right to use the name that accompanies this review or comment, if applicable.

Law and applicable jurisdiction

These General Terms and Conditions, as well as any relation between TicketsBolivia and the User, shall be governed by the laws of Bolivia. Both parties are subject to the jurisdiction of the Courts of the city of La Paz for any litigious issue arising from the existence, content and/or interpretation of these General Terms and Conditions or from any relation between TicketsBolivia and the User.

TicketsBolivia reserves the right to make changes at any time on its Website as well as in these General Terms and Conditions.

Our address S.R.L.
NIT: 4807438015
Urbanización Francia
Achumani, La Paz
E-mail address:

Product Conditions

Booking Information

Immediate booking on the website

On our site, there is no RESERVE ONLY option.

All trip reservations made on our site,, are understood to be immediate, confirmed purchases of bus tickets.

When you make such a purchase, you agree to the passenger names, dates and everything related to the trip.

If everything is correct, and you are paying with a credit card, the price of the ticket will be charged to your card and we will send you an email confirming your purchase.

Do not go to the terminal until you receive this second confirmation email from TicketsBolivia. This second email will be sent to you once we have verified that the reservation has been made correctly in the systems, and that your card has accepted the total charge.

Telephone booking

TicketsBolivia will not accept liability if you do not receive the confirmation email due to problems with your email account or server. Remember to check your email 24-48 hours after making the reservation.

Please note that a travel agent will review your reservation and verify that we have all the necessary information before issuing your ticket. If we are unable to reach you, or do not receive the requested documents by fax or email, your reservation could be cancelled.

If your financial institution does not authorize a payment charged to your card, we will notify you of the problem by email in order to determine whether the information you gave us was accurate, or to allow you to use another card. If we do not receive a response, your reservation will be cancelled automatically.

Availability of reservations and agreements between bus companies

Availability of reservations: Please note that some bus companies do not update their actual availability in their websites (if is the case). Although every effort is made to maintain actual availability, bus companies may occasionally reject a reservation. Because such errors are beyond our control, TicketsBolivia is not liable in these cases. In such a case, we would contact you by email.

The number of seats available on each trip is generally determined solely by the bus company.

Agreements between bus companies: Sometimes the reservation system will automatically allow for seats to be requested, involving bus companies that have no agreements among themselves. In such cases, it may be impossible to issue bus tickets.

TicketsBolivia looks for the best seats position on all the bus companies, nevertheless due to high season this will be so as to find the available seats.

The reservation systems to which travel agencies and bus companies are connected are designed to search for available seats. However, on routes involving several bus companies, they cannot verify for themselves whether there are agreements between such bus companies.

In such cases, TicketsBolivia will notify the customer by email.

Duplicate reservations

TicketsBolivia is not liable for duplicate reservations made by the customer on our site. In any case, we will offer all possible alternatives permitted by the fare conditions.

Our website will not prevent users from making impossible reservations, such as trips to different places at the same time or a trip to one destination and a hotel at another destination at the same time. If the user makes this kind of impossible reservations, TicketsBolivia will not accept any liability and will not reimburse the user for the amount of the bookings.


An electronic ticket, or e-ticket, is registered directly and securely in the bus reservation system, and does not generate paper documents or tickets. It can be identified at all times using the reservation localizer that TicketsBolivia possess.


  • It is more economical.
  • It does not need to be sent, and the customer does not have to wait.
  • There is no risk of losing it.
  • It is not damaging to the environment, as it avoids the unjustified use of paper.

Direct trips with un-notified service stops

In some cases, un-notified service stops can be displayed, which can occasionally involve a bus change or waiting time at a terminal or small village. If the bus enters this information in the reservation system, the agency will make it available to customers. Otherwise, it is impossible for the agency to notify customers.

TicketsBolivia is not liable for un-notified stops.

General and specific conditions for trips

Bus company regulations

As a travel agency, TicketsBolivia acts as an intermediary between its customers and the bus companies. The bus companies dictate the different regulations that affect travel.

Conditions for changing and/or canceling trips


If you need to make a change or cancellation, it is your responsibility to notify TicketsBolivia to find out whether it can be done, the possible penalties and the steps that must be taken.

Send an email IMMEDIATELY to or call the number indicated on your confirmation e-mail and wait for one of our agents to reconfirm the cancellation or change. TicketsBolivia will inform you of the cost for such changes, if they are possible. Changes in itineraries must be verified and a confirmed, depending to the availability of the bus or train company. We must point out that with unrestricted fares, the failure to cancel will result in "no show" status, and therefore the complete loss of your right to a refund.

You need to send us your request at least two WORKDAYS before the trip with the details of your new itinerary to this In the email, you will need to include the unique ticket code TB that was generated by our system. If we are able to make the change, there is no additional cost for this service.


Reservations are definitive, and TicketsBolivia will issue the tickets booked with the exact information entered by the customer. We therefore urge you to carefully check the dates, origin, destination and the names of the passengers. When you make a reservation, you are stating your intent to purchase the ticket. If you cancel the operation, you may be required to pay cancellation fees or, in accordance with our Terms and Conditions described before.

Tickets are issued within a period ranging from 45 minutes to 24 working hours from the time of booking. This is usually done automatically after verifying the credit card charge, bank transfer or deposit (in the case this service is available).

If you are unable to travel, you must request a refund, which will be processed if permitted.

Modifying first and/or last names on a reservation

It is possible to change first or last names on a reservation or ticket from TicketsBolivia. You just need to send us an email with the new details, the trip number and we will confirm it to you via email within 24 or 48 hours.


Refunds are only authorized and processed by the bus companies, and are subject to the fare conditions.

Economy fares, also known as discount fares or “Economy with Restrictions,” are usually NOT refunded. TicketsBolivia will also charge a processing fee for refunds, in addition to any charges established by the bus company.

The passenger will not be entitled to any refunds if refused boarding due to:

  • Failure to present the required documents (passport, visa, immunization certificate, etc.)
  • Presenting invalid or expired travel documents
  • Failure to comply with all applicable laws
  • Any reason not caused by the agency or the bus company


All complaints should be adressed to within 90 days after the date of travel. Any complaints filed after will not be considered.


For all direct or indirect refunds requested by the passenger, and permitted by the applied fare, a handling fee will be charged in addition to any fees established by the bus company.

Similarly, in addition to any charges established by each bus company, any voluntary changes or reissues requested by the passenger involving changes in the date, routes or name, when permitted by the bus company, will result in an administrative fee per person.


Each bus company has its own rules concerning luggage. If your luggage is lost or damaged, go to the Terminal police of the city.

Checking in at the terminal

For national trips, you are required to arrive at the check-in counter a maximum of 30 minutes before the departure time for your trip. For international trips, you must check in an hour before departure time.

Methods of payment, collection and invoicing

Secure Server

Our secure server accepts the following types of cards:

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Diners
  • JCB
  • PIN debit cards with the Visa or MasterCard logo
  • Debit cards with the Visa or MasterCard logo
  • PayPal

To further guarantee your security, each time you make a purchase from TicketsBolivia, you will be asked to re-enter your card information, which is not stored with the information you provide during registration. All information is encrypted by our secure server.

Reservations for third parties (the person paying for the ticket is not one of the passengers)

You can make a reservation even if you are not one of the passengers. TicketsBolivia reserves the right to review, authorize or refuse to authorize such reservations.

TicketsBolivia may require that an express authorization be sent by fax by the paying customer, along with a legible photocopy of his or her national ID document or passport, if deemed necessary.

Amounts withheld temporarily

Financial institutions often temporarily block the amount of available credit until the final charge is made, and later reverse the temporary charge. The customer may temporarily see such duplicate charges, but one of them will automatically be reversed by the financial institution.

Amounts withheld in this manner will disappear automatically from the card statement within approximately one or two weeks.

Management fees

Service charges include handling and ticket issue fees, are not refundable under any circumstances, and are independent from the original ticket cost. Such fees will be applied again in the event of changes or refunds, if the fare allows such operations (except in situations where they are not requested by the buyer).

Additional fees will be applied in the requests for changes or refunds that are described in our Terms and Conditions: Bus tickets cancellations and reimbursements.

Use of Terminal fees

Most of the Bolivian bus terminals asks for a minimum fee that are not included in the ticket and needs to be purchased by all customers that uses these terminals. This fee varies from 0.10 to 0.50 US dollars per passenger.

Requesting invoices

You can send your invoice request to .

Documents and Minors

Documents and health information

Each destination has its own requirements as far as entry formalities, vaccinations, etc., which can also vary depending on the passengers nationality.

It is your responsibility to collect that information. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of TicketsBolivia. We therefore urge you to always verify the different formalities of the chosen destination or transit countries (if its the case), as well as the time needed to take all of the related steps.

Without the necessary documents, you will NOT be allowed to travel. If you are not sure about the regulations applicable in each case, consult the embassies/consulates of the Bolivian government, or in the case you are going to travel to a different country, the embassy/consulate of this country.


For passengers who are minors, it is mandatory to travel with a national ID document (DNI) or passport, as appropriate. If minors are traveling without parents or legal guardians, a signed authorization from the parents will be required.

Persons under the age of 18 cannot be responsible for another minor.


All kind of bus tickets for children or teenager will be verified that are with the accompany of their parents or protectors. The Bolivian police will verify your ID cards or passports in each terminal, and you can also visit the special police office in every terminal.

The offices for children protection are open from Monday to Sunday, from 7:00 to 23:00.

Important note: No one will be allowed to travel without the verification of the ID card or passport. For children will be also need to have:

  • 1 photocopy of this ID card or passport.
  • Birth certificate
  • ID card from their parents or protectors.
  • Court authorization in the case the child or teenager is traveling only with one parent.

Travel insurance

TicketsBolivia does not sell any travel insurance, as this is already included in all the Bolivian bus companies due to the national law.

Special services
Special services

ALL special services must be requested before the ticket is issued. Before making your reservation, please contact our call center in order to make the appropriate request to the bus company.

The bus company reserves the right to accept or refuse such services, and in some cases this may require additional costs.

You can send your request at least 3 days before the trip giving us your reservation number to: .

Transporting pets in the cabin or luggage compartment

Certain pets can be accepted for transport in the cabin, as long as they meet the conditions established by bus company.

Guide Dogs


  • When accompanying passengers who depend on them for orientation.
  • Such dogs will not occupy a seat, and will accompany the passenger where they are least likely to disturb the other passengers.

The regulations concerning acceptance, documentation, disclaimer of liability by the bus company, and type of container (if traveling in the luggage compartment) will be the same as for other pets.

For deaf passengers, a medical certificate will be required confirming their condition, and confirmation from the bus company will also be required.

Passengers with reduced mobility

This category includes passengers who may require special assistance during travel due to sensory or locomotor limitations. Some examples are passengers requiring a wheelchair, passengers with impaired hearing or sight, sick passengers requiring a stretcher, and passengers who, for different reasons, require any other type of assistance during travel.

Bus companies in Bolivia hardly offer this service having a limited number of seats devoted to these services. In order to ask and prepare the measures required for proper service provision, the reservation must be requested 72 hours before the expected date of departure. For the above reasons, we recommend that you make your reservation as far in advance as possible.

Accompanied/unaccompanied minors

Children under the age of 2 (infants, or INF) are those who have not reached their second birthday on the date of the trip (outgoing and return), and who do not occupy a seat. If they do occupy a seat, they will be treated as children between the ages of 2 and 11 years.

Babies under 8 months. Bassinets will ALWAYS be requested before the ticket is issued, or in the Observations field that we offer our customers.

Pregnant women and infants

Bus transport is normally safe for a pregnant woman. However we particularly advise against bus transport during the last month of pregnancy and the first 7 days after the birth.

As a general rule, a medical authorization is recommended for traveling:

  • After the 28th week of pregnancy.
  • If the birth is expected less than 4 weeks after the departure date.
  • If any complications are expected during the delivery.

In any case, the bus company reserves the right to refuse boarding if any risk is observed in the passenger.


Bus travel with premature babies or those less than 15 days old is not recommended. Keep in mind that:

  • The route travel may cause pain in the baby, who may require some kind of pain reliever.
  • Babies are subject to dehydration, so we recommend keeping them well hydrated before and during the trip.

In any case, the bus company reserves the right to refuse boarding if any risk is observed.

Conditions of contract and other important notices

Smoking is NOT permitted

Smoking is prohibited on buses and where posted at bus shelters. If you smoke, you wil have the possibility in every break the bus driver gives. Be considerate of the passengers.

Bus driver in no driving conditions

All bus companies have professional drivers that will look after your security, nevertheless there is always the possibility that the bus driver may not be healthy enough or you believe he does not have the necessary mental or physical conditions to drive the bus.

If you notice this, please inform immediately to any police officer that you will find in any terminal or bus control in the route.

Police offices and officers in the trip

Bolivian police is always controlling that all the trips are correct, you have the option to ask or claim for any issue to any police agent.

Bolivian police have offices and officers in every terminal, in all the routes where you find a control and in all the towns you will visit.

Notice on liability limitations for luggage

Liability for loss, delay or damage to luggage is limited unless a higher value has been declared as a special request, and additional charges have been paid. For most bus trips, the liability limit depends to the Bus Company and the distance of your trip. Buses normally do not accept liability for fragile, valuable or perishable items. You can request additional information from the Bus Company.



Loss or breakage: Please go to the offices of the bus company you traveled with, and if necessary to the police office that you will find the the terminal.

Hazardous articles in luggage

For safety reasons, passenger luggage cannot contain hazardous articles such as the following:

  • Compressed gases (intensely cooled, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, or compressed air tanks.
  • Corrosive substances such as acids, alkalines, mercury and wet electrical accumulators.
  • Explosives such as ammunition, fireworks and flares.
  • Flammable liquids and solids such as fuels, matches, paints, thinners and lighters.
  • Radioactive materials, wallets or briefcases with built-in alarm systems.
  • Oxidants such as chloride of lime and peroxides.
  • Poisonous and infectious substances such as insecticides, herbicides and live viruses.
  • Other hazardous items such as magnetized, unpleasant or irritating materials.

Other hazardous items such as magnetized, unpleasant or irritating materials.

Request additional information if needed.

Notice to passengers on taxes, duties and government fees

The price of this ticket includes taxes, duties and fees applied to bus transport by government authorities. Such taxes, duties and fees represent a significant portion of the price for bus transport, and is included in the fare or detailed separately in the “TAX/DUTY/CHARGES” box on the ticket. The passenger may also be required to pay any taxes, duties and fees that have not been charged earlier.

Tickets Bolivia general conditions for bus/train trips

This is an agreement between Tickets Bolivia and the user.

If you would like to contact us regarding any aspect of our general conditions, send an email to

Liability of Tickets Bolivia

The User’s acceptance of the following limitation of liability is essential so that Tickets Bolivia can issue and send the bus tickets. The purchase of bus tickets on this website belonging to Tickets Bolivia implies full adherence to and acceptance of each and every general and specific condition by the customer.

We operate as a Travel Agency, meaning that we act as agents for third-party suppliers such as Bus companies or other service that we may be working. This contract is therefore between the user and the supplier.

Because the service contract is between the user and the supplier, any query or complaint regarding the product should be addressed to the supplier. We will provide you with any assistance needed, and our customer assistance department is available to answer any questions or suggestions at .

If there are any changes in the information you have provided, or if erroneous information has been sent to the travel agency, it is your responsibility to let us know via the appropriate channels indicated by Tickets Bolivia.

The User states that he or she is of legal age, and has legal capacity to purchase the services offered through the Tickets Bolivia website.

Policy on identification documents

  1. All passengers must have in their possession all documents required by the Bus Company and Bolivian Police. Passengers are solely responsible for meeting all such requirements. Any fines or expenses resulting from the failure to comply with these requirements will be the passenger’s responsibility. Tickets Bolivia recommends carrying a valid ID card or passport (with any visas required, if necessary) on all trips.
  2. All passengers must present a valid photo identification document on all trips.
  3. The only photo identification documents accepted are:
    • A valid passport.
    • An ID card issued by the countries of the Andean Community
    • CAN (Bolivia, Colombia, Ecuador and Peru), Mercosur (Argentina, Bolivia, Brazil, Paraguay, Uruguay and Venezuela).
  4. Children under the age of 16 (including babies) traveling with an adult must present a photo identification document on trips between countries.
  5. Expired photo identification documents will not be accepted on any trip. If a valid photo identification document matching the name on the reservation is not presented, it will not be possible to check in, and the price of the trip will not be refunded.

Conditions for changing tickets

Changes in dates, time or route

If you need to make a change to your purchased ticket, it is your responsibility to notify TicketsBolivia to find out whether it can be done, the possible penalties and the steps that must be taken. Your written notification must be made at least two work-days before the date of the trip. Send an email to . TicketsBolivia will consult with the transportation companies involved and inform you of the cost for such changes, if they are possible. Changes in itineraries must be verified and confirmed, depending to the availability of the bus or train company.

If you request a change in date within 48 hours of the original date, this ticket can no longer be cancelled.

We must point out that with unrestricted fares, the failure to cancel will result in "no show" status, and therefore the complete loss of your right to a refund.

Bus/Train tickets cancellations and reimbursements Tickets Bolivia

In case the tickets are canceled by the customer

To cancel your reservation, we will need the Booking number and your email address (the email address used during the purchase process).

Conditions for reimbursements are the following:

  • If the request for cancellation is made at least 72 hours before the departing time, we will refund 80% of the cancelled ticket. (This includes fees and taxes)
  • If the request for cancellation is made at least 48 hours before the departing time, we will refund 50% of the cancelled ticket. (This includes fees and taxes)
  • We will not refund tickets if the cancellation is made with less than 48 hours of anticipation to the departing time.

Please send your cancellation details from Monday through Friday to this email: .

In case the tickets are cancelled by force major or unforeseen circumstances

In case the trip is cancelled because of a geopolitical conflict, natural disaster or any other reason that are not in our control, we will send you an email with the details, or via telephone if needed, in order to explain you the reasons of the cancellation.

If this happens, you will have the following options:

  • Change the date of your trip (if its possible) or
  • Ask for an immediate refund, including fees and taxes.


Requests for cancellations ARE NO PROCESSED on Saturdays, Sundays or holidays. They are only processed on workdays, from Monday trough Friday.

Payment gateways charge around 1$us for a refund transaction, which is not covered by Tickets Bolivia.

Tickets Bolivia uses american dollars for all its transactions, your Bank might charge a commission for exchange rates with other currencies. 

Bus tickets cancellations, modifications, and reimbursements Oltursa

Oltursa at its discretion may allow cancellation and modification of bookings on the following conditions:

  • Until 5 (working) days of departure: the cancellation fee is 20% of the ticket price.
  • Within 5 (working) days of departure: no cancellation will be accepted and there will be no possible refund. 
  • Until 48 hours of departure: changes are accepted without a fee but are subject to availability.
  • Within 48 hours of departure: modifications are not accepted.  

Bus tickets cancellations and reimbursements Bolivia Hop

Bolivia Hop at its discretion may allow cancellation of bookings on the following conditions:
  • Once booked all passes incur a minimum cancellation fee of 20% of the ticket price.
  • Within 7 days of departure: the cancellation fee is 40% of the ticket price.
  • Within 3 days of departure: 60% of the ticket price.
  • Within 24 hours of departure, a no show, or after departure 100% of the ticket price.

Secure Server and Shopping

Everyday more and more customers trust TicketsBolivia for their travel reservations. At TicketsBolivia, we use the latest data encryption techniques to ensure that your purchases will be absolutely secure.

Pages with a padlock mean confidentiality

When you access the pages where we ask for personal information, you will notice that a padlock appears on the bottom left-hand corner of your browser:

Firefox Browser

This is the proof that your browser has recognized that you are in a “secure area” and that the data you exchange with TicketsBolivia cannot be viewed by third parties.

All transactions are performed using the SSL (Secure Socket Layer) data encryption system. This system codifies all data so that it is impossible for it to be deciphered by third parties, guaranteeing the highest level of security and confidentiality for your Internet transactions.

SSL certificate equals security guarantee

If you click on the padlock icon, you will also see that TicketsBolivia bears the guarantee seal of an independent entity. Goddady´s SSL has checked that we use the appropriate encryption protocol to guarantee the confidentiality of your information and the security of your payments.

Https stands for secure area

Another way to verify that TicketsBolivia is a secure website is by looking at the bar on your browser: You will notice that when you enter those pages where we ask for personal information, the address is no longer http://, but https://. The “s” shows, once again, that we use the SSL data encryption protocol so that no one can access the information you exchange with us.

In any case, you can call us at (591) 2 2430494 in order to perform the entire process of searching, making reservations and purchasing tickets by phone.


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