How many tickets can I buy?

The system lets you buy as many tickets as you want, nevertheless you have to be aware that the capacity of buses or trains is limited. Also, sometimes if the number of tickets to be purchased is considerable, there is the possibility that not all passengers will travel in the same bus or train.

What kind of information will I be asked for when I buy a ticket through the website?

When you register through Tickets Bolivia the system will ask some basic information that we need in order to process your reservation. Data about the buyer, including email addresses and phone numbers are required to contact our costumers in case there are changes in itineraries or travel conditions. Also, data for each passenger is needed to prepare the travel logs at the bus or train company. Payment information is managed by an online payment company, which is encrypted and never shared with Tickets Bolivia. The credit card service uses the most advanced security protocols to provide a safe experience to clients.

How can I cancel my reservation?

You need to send your cancellation request with at least two business days in advance during office hours by email to: serviciocliente@ticketsbolivia.com. You will need to include the registration information (name, email, phone numbers and names of travelers), including the unique ticket code TB that was generated by our system for each ticket.

You need to take into consideration the following information which is also explained in Terms & Conditions section.

  • If the cancellation request is made 72 hours before the departing time, we will refund 80% of the ticket cost. (This includes fees and taxes)

  • If the cancellation request is made between 72 and 48 hours before the departing time, we will refund 50% of the ticket cost. (This includes fees and taxes)

  • We cannot refund cancelled tickets if the request is made less than 48 hours before the departing time.

IMPORTANT:

Requests for cancellations ARE NOT PROCESSED on Saturdays, Sundays or holidays. They are only processed on workdays, from Monday through Friday.

Payment gateways charge around 1$us for a refund transaction, which is not covered by Tickets Bolivia.

Tickets Bolivia uses american dollars for all its transactions, your Bank might charge a commission for exchange rates with other currencies.

How can I change a reservation?

You need to send us your request at least two WORKDAYS before the trip with the details of your new itinerary to this email:serviciocliente@ticketsbolivia.com. In the email you will need to include your unique ticket codes that were generated by our system. If we are able to make the change, there is no additional cost for this service.

If the request is made less than 24 hours of your departure time, it may not be possible for us to arrange the requested changes or it may have a cost. We may not be able to make the change anyway, even if you write us with enough anticipation, as this will depend on the availability of the bus or train company. We will let you know as soon as we can either to confirm or deny the request.

Do you refund my money in case the trip is cancelled due to a problem with the company or others?

Absolutely. If a trip is cancelled because of force majoure, then you will receive an email as soon as we receive the confirmation, or call you if you have provided us with a valid phone number at the time of purchase.

You will have the option of either changing the date of your trip or getting a refund, including taxes and fees.

By force majoure we mean social unrest, natural disasters or some internal conflict within the companies.

How is my credit card charged?

  • The service is provided by two of the most trusted online payment companies in the world, which are PayMe, Stripe and PayPal.
  • These companies have all security protocols and certificates to process credit card transactions online.
  • These services provide our customers the option of choosing one of 26 currencies and the ability to checkout in 15 different languages.
  • These services provide the highest security level of a hosted solution with the highest PCI protection.

What kind of documentation do I need when boarding the bus or train?

Your identification card or Passport (with a proper visa, if needed) and the e-ticket that was sent to your email when you bought through the website.

If you are traveling with a minor, it is mandatory to travel with a national ID document (DNI) or passport, as appropriate. If minors are traveling without parents or legal guardians, a signed authorization from the parents will be required.

You will find a more detailed information in our Terms and Conditions section.

What about my invoice? When will I get it?

The bus or train company will give your invoice of the trip when you do the check-in. And the electronic invoice of Tickets Bolivia, which includes the fee, will be sent to your email once the trip is made.

Both invoices are made with the information of the client details.

Can I buy tickets without being in Bolivia, or do I necessarily need to be there?

You do NOT need to be in Bolivia in order to buy a ticket, you can buy from any country around the world.

How do I get the ticket once I make the payment?

Once you have paid the ticket you will automatically receive an email from PayPal or Stripe with your payment confirmation. You will receive a second email from sales@ticketsbolivia.com with the confirmation of your trip and a link to your electronic ticket that you need to present once you are in the terminal.

If you do not receive an email from Tickets Bolivia with the link your electronic ticket, you need to send us an email to serviciocliente@ticketsbolivia.com, asking for your e-ticket. Sometimes our emails are sent to junk or spam folders, so it will be helpful if you can first check these folders out.

At what time should I be in the bus or train terminal for the check-in?

For national trips, you are required to be at the terminal at least 30 minutes before the time of departure, as indicated in your ticket. For international trips, you must check in an hour before departure time.

Once you are at the bus or train terminal (http://www.ticketsbolivia.com/travel-board.php) you need to go to the bus or train company counter and check in with your printed ticket and personal documents.

Are there additional payments that I have to make?

In most bus terminals you will have to pay a Terminal tax (Derecho de estación, in Spanish). This payment needs to be made in cash to the Terminal Officer, and has a cost of around 2 Bolivian pesos. Tickets Bolivia does not handle this payment.

How and how much does TicketsBolivia charge for its services?

Tickets Bolivia charges a commission that represents a small percentage of the total cost of the tickets. This amount varies: in more expensive passages, the commission percentage is smaller. In the case of some bus or train companies, the Tickets Bolivia commission is covered by the transport company and not by the passenger. Administration fees include the management of the issuance of bus tickets, reservations and synchronization with the bus companies and are not reimbursable under any circumstance and are independent of the cost of the ticket. These administration fees will be applied again in the case of reimbursement of funds, if the conditions of the tickets so permit (except in situations where they are not requested by the buyer). During the purchase process, it is important that the passenger carefully check the screen that shows the breakdown of the total amount to be paid, including the cost of the tickets, taxes and commissions. If the passenger does not agree with the amount to be charged, at that moment he can leave the system and the purchase is not made.

Can I book my tickets the same day of the trip?

No. The system only allows the purchase of tickets with at least 48 hours anticipation.
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