Immediate booking on the website
On our site, there is no RESERVE ONLY option.
All trip reservations made on our site, www.ticketsbolivia.com, are understood to be immediate, confirmed purchases of bus tickets.
When you make such a purchase, you agree to the passenger names, dates and everything related to the trip.
If everything is correct, and you are paying with a credit card, the price of the ticket will be charged to your card and we will send you an email confirming your purchase.
Do not go to the terminal until you receive this second confirmation email from TicketsBolivia. This second email will be sent to you once we have verified that the reservation has been made correctly in the systems, and that your card has accepted the total charge.
Telephone booking
TicketsBolivia will not accept liability if you do not receive the confirmation email due to problems with your email account or server. Remember to check your email 24-48 hours after making the reservation.
Please note that a travel agent will review your reservation and verify that we have all the necessary information before issuing your ticket. If we are unable to reach you, or do not receive the requested documents by fax or email, your reservation could be cancelled.
If your financial institution does not authorize a payment charged to your card, we will notify you of the problem by email in order to determine whether the information you gave us was accurate, or to allow you to use another card. If we do not receive a response, your reservation will be cancelled automatically.
Availability of reservations and agreements between bus companies
Availability of reservations: Please note that some bus companies do not update their actual availability in their websites (if is the case). Although every effort is made to maintain actual availability, bus companies may occasionally reject a reservation. Because such errors are beyond our control, TicketsBolivia is not liable in these cases. In such a case, we would contact you by email.
The number of seats available on each trip is generally determined solely by the bus company.
Agreements between bus companies: Sometimes the reservation system will automatically allow for seats to be requested, involving bus companies that have no agreements among themselves. In such cases, it may be impossible to issue bus tickets.
TicketsBolivia looks for the best seats position on all the bus companies, nevertheless due to high season this will be so as to find the available seats.
The reservation systems to which travel agencies and bus companies are connected are designed to search for available seats. However, on routes involving several bus companies, they cannot verify for themselves whether there are agreements between such bus companies.
In such cases, TicketsBolivia will notify the customer by email.
Duplicate reservations
TicketsBolivia is not liable for duplicate reservations made by the customer on our site. In any case, we will offer all possible alternatives permitted by the fare conditions.
Our website will not prevent users from making impossible reservations, such as trips to different places at the same time or a trip to one destination and a hotel at another destination at the same time. If the user makes this kind of impossible reservations, TicketsBolivia will not accept any liability and will not reimburse the user for the amount of the bookings.
Tickets
An electronic ticket, or e-ticket, is registered directly and securely in the bus’ reservation system, and does not generate paper documents or tickets. It can be identified at all times using the reservation localizer that TicketsBolivia possess.
Advantages
- It is more economical.
- It does not need to be sent, and the customer does not have to wait.
- There is no risk of losing it.
- It is not damaging to the environment, as it avoids the unjustified use of paper.
Direct trips with un-notified service stops
In some cases, un-notified service stops can be displayed, which can occasionally involve a bus change or waiting time at a terminal or small village. If the bus enters this information in the reservation system, the agency will make it available to customers. Otherwise, it is impossible for the agency to notify customers.
TicketsBolivia is not liable for un-notified stops.
General and specific conditions for trips
Bus company regulations
As a travel agency, TicketsBolivia acts as an intermediary between its customers and the bus companies. The bus companies dictate the different regulations that affect travel.
Conditions for changing and/or canceling trips
Changes:
If you need to make a change or cancellation, it is your responsibility to notify TicketsBolivia to find out whether it can be done, the possible penalties and the steps that must be taken.
Send an email IMMEDIATELY to info@ticketsbolivia.com
or call the number indicated on your confirmation e-mail and wait for one of our agents to reconfirm the cancellation or change. TicketsBolivia will inform you of the cost for such changes, if they are possible. Changes in itineraries must be verified and a confirmed, depending to the availability of the bus or train company. We must point out that with unrestricted fares, the failure to cancel will result in "no show" status, and therefore the complete loss of your right to a refund.
You need to send us your request at least two WORKDAYS before the trip with the details of your new itinerary to this email:serviciocliente@ticketsbolivia.com. In the email, you will need to include the unique ticket code TB that was generated by our system. If we are able to make the change, there is no additional cost for this service.
Cancellations:
Reservations are definitive, and TicketsBolivia will issue the tickets booked with the exact information entered by the customer. We therefore urge you to carefully check the dates, origin, destination and the names of the passengers. When you make a reservation, you are stating your intent to purchase the ticket. If you cancel the operation, you may be required to pay cancellation fees or, in accordance with our Terms and Conditions described before.
Tickets are issued within a period ranging from 45 minutes to 24 working hours from the time of booking. This is usually done automatically after verifying the credit card charge, bank transfer or deposit (in the case this service is available).
If you are unable to travel, you must request a refund, which will be processed if permitted.
Modifying first and/or last names on a reservation
It is possible to change first or last names on a reservation or ticket from TicketsBolivia. You just need to send us an email with the new details, the trip number and we will confirm it to you via email within 24 or 48 hours.
Refunds
Refunds are only authorized and processed by the bus companies, and are subject to the fare conditions.
Economy fares, also known as discount fares or “Economy with Restrictions,” are usually NOT refunded. TicketsBolivia will also charge a processing fee for refunds, in addition to any charges established by the bus company.
The passenger will not be entitled to any refunds if refused boarding due to:
- Failure to present the required documents (passport, visa, immunization certificate, etc.)
- Presenting invalid or expired travel documents
- Failure to comply with all applicable laws
- Any reason not caused by the agency or the bus company
Penalties
For all direct or indirect refunds requested by the passenger, and permitted by the applied fare, a handling fee will be charged in addition to any fees established by the bus company.
Similarly, in addition to any charges established by each bus company, any voluntary changes or reissues requested by the passenger involving changes in the date, routes or name, when permitted by the bus company, will result in an administrative fee per person.
Luggage
Each bus company has its own rules concerning luggage. If your luggage is lost or damaged, go to the Terminal police of the city.
Checking in at the terminal
For national trips, you are required to arrive at the check-in counter a maximum of 30 minutes before the departure time for your trip. For international trips, you must check in an hour before departure time.
Methods of payment, collection and invoicing
Secure Server
Our secure server accepts the following types of cards:
- Visa
- MasterCard
- Discover
- American Express
- Diners
- JCB
- PIN debit cards with the Visa or MasterCard logo
- Debit cards with the Visa or MasterCard logo
- PayPal
To further guarantee your security, each time you make a purchase from TicketsBolivia, you will be asked to re-enter your card information, which is not stored with the information you provide during registration. All information is encrypted by our secure server.
Reservations for third parties (the person paying for the ticket is not one of the passengers)
You can make a reservation even if you are not one of the passengers. TicketsBolivia reserves the right to review, authorize or refuse to authorize such reservations.
TicketsBolivia may require that an express authorization be sent by fax by the paying customer, along with a legible photocopy of his or her national ID document or passport, if deemed necessary.
Amounts withheld temporarily
Financial institutions often temporarily block the amount of available credit until the final charge is made, and later reverse the temporary charge. The customer may temporarily see such duplicate charges, but one of them will automatically be reversed by the financial institution.
Amounts withheld in this manner will disappear automatically from the card statement within approximately one or two weeks.
Management fees
Service charges include handling and ticket issue fees, are not refundable under any circumstances, and are independent from the original ticket cost. Such fees will be applied again in the event of changes or refunds, if the fare allows such operations (except in situations where they are not requested by the buyer).
Additional fees will be applied in the requests for changes or refunds that are described in our Terms and Conditions: Bus tickets cancellations and reimbursements.
Use of Terminal fees
Most of the Bolivian bus terminals asks for a minimum fee that are not included in the ticket and needs to be purchased by all customers that uses these terminals. This fee varies from 0.10 to 0.50 US dollars per passenger.
Requesting invoices
You can send your invoice request to info@ticketsbolivia.com
.
Documents and health information
Each destination has its own requirements as far as entry formalities, vaccinations, etc., which can also vary depending on the passengers nationality.
It is your responsibility to collect that information. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of TicketsBolivia. We therefore urge you to always verify the different formalities of the chosen destination or transit countries (if its the case), as well as the time needed to take all of the related steps.
Without the necessary documents, you will NOT be allowed to travel. If you are not sure about the regulations applicable in each case, consult the embassies/consulates of the Bolivian government, or in the case you are going to travel to a different country, the embassy/consulate of this country.
Minors
For passengers who are minors, it is mandatory to travel with a national ID document (DNI) or passport, as appropriate. If minors are traveling without parents or legal guardians, a signed authorization from the parents will be required.
Persons under the age of 18 cannot be responsible for another minor.
WE ALL NEED TO COMBAT HUMAN TRAFFIC FOR THE RIGHTS OF CHILDREN AND TEENAGERS EVERY PASSENGER IS OBLIGED TO COLLABORATE HAVING THE CORRECT DOCUMENTS
All kind of bus tickets for children or teenager will be verified that are with the accompany of their parents or protectors. The Bolivian police will verify your ID cards or passports in each terminal, and you can also visit the special police office in every terminal.
The offices for children protection are open from Monday to Sunday, from 7:00 to 23:00.
Important note: No one will be allowed to travel without the verification of the ID card or passport. For children will be also need to have:
- 1 photocopy of this ID card or passport.
- Birth certificate
- ID card from their parents or protectors.
- Court authorization in the case the child or teenager is traveling only with one parent.
Travel insurance
TicketsBolivia does not sell any travel insurance, as this is already included in all the Bolivian bus companies due to the national law.
Special services
ALL special services must be requested before the ticket is issued. Before making your reservation, please contact our call center in order to make the appropriate request to the bus company.
The bus company reserves the right to accept or refuse such services, and in some cases this may require additional costs.
You can send your request at least 3 days before the trip giving us your reservation number to: info@ticketsbolivia.com
.
Transporting pets in the cabin or luggage compartment
Certain pets can be accepted for transport in the cabin, as long as they meet the conditions established by bus company.
Guide Dogs
Remember that, AFTER THE SERVICE IS REQUESTED AND THE REQUEST IS CONFIRMED, before the ticket is issued, GUIDE DOGS WILL ONLY BE ALLOWED IN THE CABIN AS FOLLOWS:
- When accompanying passengers who depend on them for orientation.
- Such dogs will not occupy a seat, and will accompany the passenger where they are least likely to disturb the other passengers.
The regulations concerning acceptance, documentation, disclaimer of liability by the bus company, and type of container (if traveling in the luggage compartment) will be the same as for other pets.
For deaf passengers, a medical certificate will be required confirming their condition, and confirmation from the bus company will also be required.
Passengers with reduced mobility
This category includes passengers who may require special assistance during travel due to sensory or locomotor limitations. Some examples are passengers requiring a wheelchair, passengers with impaired hearing or sight, sick passengers requiring a stretcher, and passengers who, for different reasons, require any other type of assistance during travel.
Bus companies in Bolivia hardly offer this service having a limited number of seats devoted to these services. In order to ask and prepare the measures required for proper service provision, the reservation must be requested 72 hours before the expected date of departure. For the above reasons, we recommend that you make your reservation as far in advance as possible.
Accompanied/unaccompanied minors
Children under the age of 2 (infants, or INF) are those who have not reached their second birthday on the date of the trip (outgoing and return), and who do not occupy a seat. If they do occupy a seat, they will be treated as children between the ages of 2 and 11 years.
Babies under 8 months. Bassinets will ALWAYS be requested before the ticket is issued, or in the Observations field that we offer our customers.
Pregnant women and infants
Bus transport is normally safe for a pregnant woman. However we particularly advise against bus transport during the last month of pregnancy and the first 7 days after the birth.
As a general rule, a medical authorization is recommended for traveling:
- After the 28th week of pregnancy.
- If the birth is expected less than 4 weeks after the departure date.
- If any complications are expected during the delivery.
In any case, the bus company reserves the right to refuse boarding if any risk is observed in the passenger.
Babies
Bus travel with premature babies or those less than 15 days old is not recommended. Keep in mind that:
- The route travel may cause pain in the baby, who may require some kind of pain reliever.
- Babies are subject to dehydration, so we recommend keeping them well hydrated before and during the trip.
In any case, the bus company reserves the right to refuse boarding if any risk is observed.
Conditions of contract and other important notices
Smoking is NOT permitted
Smoking is prohibited on buses and where posted at bus shelters. If you smoke, you wil have the possibility in every break the bus driver gives. Be considerate of the passengers.
Bus driver in no driving conditions
All bus companies have professional drivers that will look after your security, nevertheless there is always the possibility that the bus driver may not be healthy enough or you believe he does not have the necessary mental or physical conditions to drive the bus.
If you notice this, please inform immediately to any police officer that you will find in any terminal or bus control in the route.
Police offices and officers in the trip
Bolivian police is always controlling that all the trips are correct, you have the option to ask or claim for any issue to any police agent.
Bolivian police have offices and officers in every terminal, in all the routes where you find a control and in all the towns you will visit.
Notice on liability limitations for luggage
Liability for loss, delay or damage to luggage is limited unless a higher value has been declared as a special request, and additional charges have been paid. For most bus trips, the liability limit depends to the Bus Company and the distance of your trip. Buses normally do not accept liability for fragile, valuable or perishable items. You can request additional information from the Bus Company.
IT IS VERY IMPORTANT THAT YOU DO NOT LEAVE YOUR BELONGINGS UNATTENDED.
Luggage
Loss or breakage: Please go to the offices of the bus company you traveled with, and if necessary to the police office that you will find the the terminal.
Hazardous articles in luggage
For safety reasons, passenger luggage cannot contain hazardous articles such as the following:
- Compressed gases (intensely cooled, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, or compressed air tanks.
- Corrosive substances such as acids, alkalines, mercury and wet electrical accumulators.
- Explosives such as ammunition, fireworks and flares.
- Flammable liquids and solids such as fuels, matches, paints, thinners and lighters.
- Radioactive materials, wallets or briefcases with built-in alarm systems.
- Oxidants such as chloride of lime and peroxides.
- Poisonous and infectious substances such as insecticides, herbicides and live viruses.
- Other hazardous items such as magnetized, unpleasant or irritating materials.
Other hazardous items such as magnetized, unpleasant or irritating materials.
Request additional information if needed.
Notice to passengers on taxes, duties and government fees
The price of this ticket includes taxes, duties and fees applied to bus transport by government authorities. Such taxes, duties and fees represent a significant portion of the price for bus transport, and is included in the fare or detailed separately in the “TAX/DUTY/CHARGES” box on the ticket. The passenger may also be required to pay any taxes, duties and fees that have not been charged earlier.
Tickets Bolivia general conditions for bus/train trips
This is an agreement between Tickets Bolivia and the user.
If you would like to contact us regarding any aspect of our general conditions, send an email to info@ticketsbolivia.com
Liability of Tickets Bolivia
The User’s acceptance of the following limitation of liability is essential so that Tickets Bolivia can issue and send the bus tickets. The purchase of bus tickets on this website belonging to Tickets Bolivia implies full adherence to and acceptance of each and every general and specific condition by the customer.
We operate as a Travel Agency, meaning that we act as agents for third-party suppliers such as Bus companies
or other service that we may be working. This contract is therefore between the user and the supplier.
Because the service contract is between the user and the supplier, any query or complaint regarding the product should be addressed to the supplier. We will provide you with any assistance needed, and our customer assistance department is available to answer any questions or suggestions at info@ticketsbolivia.com
.
If there are any changes in the information you have provided, or if erroneous information has been sent to the travel agency, it is your responsibility to let us know via the appropriate channels indicated by Tickets Bolivia.
The User states that he or she is of legal age, and has legal capacity to purchase the services offered through the Tickets Bolivia website.
Policy on identification documents
- All passengers must have in their possession all documents required by the Bus Company and Bolivian Police. Passengers are solely responsible for meeting all such requirements. Any fines or expenses resulting from the failure to comply with these requirements will be the passenger’s responsibility. Tickets Bolivia recommends carrying a valid ID card or passport (with any visas required, if necessary) on all trips.
- All passengers must present a valid photo identification document on all trips.
- The only photo identification documents accepted are:
- A valid passport.
- An ID card issued by the countries of the Andean Community
- CAN (Bolivia, Colombia, Ecuador and Peru), Mercosur (Argentina, Bolivia, Brazil, Paraguay, Uruguay and Venezuela).
- Children under the age of 16 (including babies) traveling with an adult must present a photo identification document on trips between countries.
- Expired photo identification documents will not be accepted on any trip. If a valid photo identification document matching the name on the reservation is not presented, it will not be possible to check in, and the price of the trip will not be refunded.
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